TERMS & CONDITIONS
Last Updated: [Insert Date]
These Terms & Conditions (“Terms”) govern the access to and use of the website, digital platforms, messaging services, and communication systems operated by Shreem Boutique, having its registered place of business at Shop No. 2, Raj Heights, Opposite HP Petrol Pump, Near Seven Hills, Aurangabad – 431003, Maharashtra, India (“Company”, “we”, “us”, or “our”).
By accessing our website, placing an order, registering with us, or communicating through WhatsApp, RCS, SMS, or any other digital channel, you (“User”, “Customer”, or “you”) agree to be legally bound by these Terms.
1. Introduction
Shreem Boutique is engaged in the business of fashion retail, boutique clothing, customized apparel, and related lifestyle products, including digital communication with customers for order updates, promotions, customer support, and transactional notifications via WhatsApp Official API and RCS channels.
These Terms form a legally binding agreement under the Indian Contract Act, 1872, the Information Technology Act, 2000, and applicable rules thereunder.
2. Definitions
- “Services” means boutique retail services, order processing, customer support, marketing communications, and messaging services provided by Shreem Boutique.
- “Platform” refers to our website, WhatsApp Business account, RCS messaging channel, and any associated digital interfaces.
- “User” means any person accessing or using our Services.
- “Content” includes text, images, designs, logos, catalogs, messages, and promotional material.
- “Third-Party Platforms” include Meta Platforms Inc. (WhatsApp), Google (RCS), telecom operators, and payment gateways.
3. Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and accepted these Terms. If you do not agree, you must discontinue use immediately.
Continued use after updates constitutes acceptance of revised Terms.
4. Description of Services
Shreem Boutique provides:
- Retail and customized fashion products
- Order confirmations and delivery notifications
- Promotional and informational messaging
- Customer engagement via WhatsApp Official API and RCS
- Post-sale support and communication
All Services are subject to availability and may be modified without prior notice.
5. Eligibility
Users must:
- Be at least 18 years of age
- Be legally capable of entering into a contract under Indian law
- Provide accurate and lawful contact information
Use by minors is strictly prohibited.
6. Account Registration
Some Services may require account creation or verification through mobile number or email.
You agree to:
- Provide accurate information
- Maintain confidentiality of access credentials
- Notify us immediately of unauthorized access
Shreem Boutique shall not be liable for losses due to user negligence.
7. User Responsibilities
You agree not to:
- Use our Services for unlawful purposes
- Send abusive, misleading, or spam messages
- Violate Meta or RCS messaging policies
- Infringe intellectual property rights
- Attempt unauthorized access to systems
Violation may result in termination without notice.
8. Payment & Billing Terms
- Prices are displayed in Indian Rupees (INR)
- Payments may be processed via third-party gateways
- Shreem Boutique does not store card or banking details
- Taxes are charged as per applicable Indian laws
Failed or disputed transactions are subject to gateway policies.
9. Subscription Renewal & Termination
If any subscription-based service is offered:
- Renewal terms will be clearly disclosed
- Users may opt out at any time
- We reserve the right to suspend or terminate access for violations
Termination does not affect accrued obligations.
10. Use of WhatsApp Official API & RCS
Shreem Boutique uses approved WhatsApp Business API and RCS channels strictly in compliance with:
- Meta Business Messaging Policies
- Google RCS policies
- TRAI and Indian telecom regulations
Users expressly consent to receiving messages upon opt-in.
11. Message Delivery & Compliance Policy
Message delivery depends on:
- User device compatibility
- Telecom operator availability
- Platform uptime
We do not guarantee delivery timelines and are not responsible for delays or failures beyond our control.
12. Intellectual Property Rights
All content, designs, logos, brand names, and materials are the exclusive property of Shreem Boutique.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in legal action.
13. Confidentiality
We maintain confidentiality of user data and business communications except where disclosure is required by law or authorized by the user.
14. Disclaimer of Warranties
Services are provided on an “as-is” and “as-available” basis.
We disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted availability.
15. Limitation of Liability
To the maximum extent permitted under Indian law, Shreem Boutique shall not be liable for:
- Indirect or consequential damages
- Loss of data or profits
- Messaging failures due to third-party platforms
Our liability, if any, shall not exceed the amount paid by the user.
16. Indemnification
You agree to indemnify and hold harmless Shreem Boutique against any claims arising from:
- Violation of these Terms
- Misuse of Services
- Breach of applicable laws
17. Governing Law (India)
These Terms are governed by the laws of India. Courts at Aurangabad, Maharashtra shall have exclusive jurisdiction.
18. Changes to Terms
We may update these Terms periodically. Updated versions will be published on our platform and take effect immediately.
19. Contact Information
Shreem Boutique
📍 Shop No. 2, Raj Heights, Opp HP Petrol Pump, Near Seven Hills, Aurangabad – 431003
📞 9890073827
📧 contactask@rediffmail.com
At Shreem Boutique, we blend elegance with a personal touch to bring you timeless style and trusted service.
